“It was like walking through the gates of hell.” That’s what one visitor to a prison told us about their experience. It can be a traumatic and stressful event. Family members of first-time prisoners are most often left in a state of uncertainty about what happens next. This is coupled with the feelings of loss, devastation, and disbelief, as explained by one participant in our research:
Most prisoners never receive visitors, and this may put them at a higher risk of re-offending
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