As artificial intelligence (AI)-powered chatbots become more popular and more humanlike in the way they communicate, users are increasingly turning to them as trusted sources of information on topics ranging from personal finance to health. That may be problematic, according to Penn State researchers, who found in a recent study that the more conversational an AI chatbot is, the more likely users are to trust it—even when it shares misinformation. The team said verification options may help rebuild needed skepticism.
Chatty chatbots can mislead users, but verification tools help, researchers find
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